How website, contact and patient information is handled when you interact with LifeStyle Pharmacy Group or a selected pharmacy.
Last updated: 21 July 2026
This policy explains the general privacy principles that apply to this public website, general website-administration enquiries and information handled for pharmacy services by a selected pharmacy. A selected pharmacy may provide additional information about a particular service or legal requirement when you deal with it directly.
General website-administration enquiries and website-usage information are separate from patient pharmacy records. General website enquiries can be sent to the group contact route shown below. Each selected pharmacy is responsible for handling the patient, prescription, medicine-order, counselling and delivery records it receives or creates for its pharmacy service. Those records are not automatically treated as held jointly by every LifeStyle location. Identify the selected pharmacy by its linked branch page and physical address:
The information involved depends on how you use the website or pharmacy services. It may include:
You may browse the public pages without actively providing contact or patient information. Information you choose to send in an email, call, message or pharmacy request is provided voluntarily. However, some information may be necessary to identify the patient, assess a prescription or medicine request, respond to an enquiry, arrange an authorised delivery or meet legal and professional duties. If necessary information is not provided, the website administrator may be unable to respond or the selected pharmacy may be unable to assess, supply or complete the requested service.
Please do not send prescriptions or detailed health information to the group's general email address unless your selected pharmacy has specifically told you to use that route.
Information may be used to:
Prescription, medicine-order and counselling information is confidential patient information. It should be accessed only by people who need it for an authorised pharmacy purpose, with the patient's authority, or where law or a professional duty permits or requires access or disclosure.
Use the selected pharmacy's direct contact details for patient-specific or clinical questions. You may ask the pharmacy for a private counselling conversation rather than discussing health information in a public area or through the general group contact route.
Information may be shared only where reasonably necessary and authorised, or where required or permitted by law or professional duties. Depending on the service, recipients may include authorised staff at the selected pharmacy, a prescriber or other healthcare professional, a medical scheme, a person involved in an authorised delivery, a service provider supporting communications, website operation or analytics, and a regulator or public authority.
Service providers should receive only the information needed for the service they perform and remain subject to appropriate confidentiality and privacy obligations. Information is not disclosed for an unrelated purpose without an appropriate basis.
The website uses Google Analytics and may use cookies or similar technologies to understand visits and how pages are used. These tools may collect technical and usage information such as device, browser, page, approximate location and interaction data. This helps assess website performance and improve content.
Limited website-usage information collected through Google Analytics may be processed outside South Africa. Where personal information is processed across borders, that processing must meet the applicable requirements of the Protection of Personal Information Act, including its requirements for lawful cross-border transfers.
You can use browser settings to block or delete cookies. Blocking some technologies may affect how parts of a website work. Google also provides information and controls for its analytics technologies through its own privacy resources.
Applicable privacy law and pharmacy confidentiality duties require reasonable administrative, physical and technical safeguards appropriate to the information and the service concerned. Access should be limited to people who need the information for an authorised purpose. No website, message or storage method can be guaranteed completely secure, so use the pharmacy's directed channel for prescriptions and sensitive patient information.
Applicable privacy principles require personal information to be kept only for as long as it is reasonably needed for an authorised purpose or required by legal, professional, safety, accounting or record-keeping obligations. Exact periods depend on the type of record and the pharmacy service involved. When information no longer needs to be retained, the applicable requirements govern its deletion, destruction or de-identification.
Subject to applicable law, identity verification and lawful limits, you may ask whether personal information is held and request access to it, correction or deletion where applicable. You may object to certain processing and may raise a concern or lodge a complaint about how personal information has been handled.
For a pharmacy record, prescription, medicine request or counselling matter, contact the selected pharmacy directly so the request reaches the pharmacy that holds or handled the relevant record. For general website-administration enquiries, email admin@lifestylepharmacies.co.za. Do not include unnecessary health information in the first message.
You may lodge a privacy complaint through the Information Regulator complaint process, email POPIAComplaints@inforegulator.org.za, or call 010 023 5200.
The website may link to external websites and services. Their operators apply their own privacy practices, and you should review those practices before providing information to them.
This policy may be updated when website practices, pharmacy services or legal requirements change. The current version and its last-updated date will be published on this page.