The conditions that apply when you use this website or send a request to a LifeStyle pharmacy.
Last updated: 21 July 2026
These Terms govern your use of the LifeStyle Pharmacy Group public website. The Privacy Policy and Pharmacy Policies provide related information.
The website provides general information about LifeStyle Pharmacy Group, its pharmacy locations and patient-facing procedures. Website content is not a diagnosis, prescription or personal treatment plan and is not a replacement for advice from a pharmacist, doctor or other qualified healthcare professional who can assess the individual patient.
This website and its email or messaging links are not emergency services and are not monitored as emergency channels. If someone may be seriously ill, injured, poisoned, experiencing a severe reaction or otherwise needs urgent help, contact an appropriate emergency service or healthcare provider immediately.
Each medicine or pharmacy-service request must be directed to a specific pharmacy. Medicine services are delivered by the selected pharmacy identified by name and physical address on its branch page. Select the location that will assist you from the pharmacy directory and use that pharmacy's direct contact details for prescriptions, medicine requests and patient-specific questions.
The selected pharmacy is responsible for professionally assessing and handling the request. Group contact information is for general administration and does not replace communication with the responsible pharmacist at the selected pharmacy.
Sending a prescription, message, medicine request or delivery enquiry does not create an order, confirm supply or reserve stock. A pharmacist must review the request. Medicine availability and supply remain subject to a valid prescription where required, patient and prescription verification, professional assessment, legal requirements, safe handling and available stock.
The pharmacist may ask for more information, contact the prescriber, recommend an alternative where professionally appropriate, or decline or defer supply. Delivery is not available for every medicine, address or location and is confirmed only by the selected pharmacy.
Medicine and health information can have different implications for different people. Do not start, stop or change prescribed treatment solely because of general website content. Ask a pharmacist or prescriber who can consider the patient's symptoms, medicines, allergies, conditions and other relevant circumstances.
Reasonable care is taken when publishing website information, but location details, business hours, services, stock and other content may change. Confirm time-sensitive or patient-specific information with the selected pharmacy before relying on it or travelling. Website access may occasionally be interrupted for maintenance, technical faults or circumstances outside reasonable control.
You may not misuse the website, attempt unauthorised access, interfere with its operation, submit unlawful or misleading material, impersonate another person, or use the website in a way that infringes another person's rights. Do not upload or send unnecessary health information through a general contact route.
The website's original text, branding, layout and other protected material belong to LifeStyle Pharmacy Group or the relevant rights holder. You may view and make a reasonable personal copy of public information for lawful, non-commercial use. No other reproduction, adaptation, distribution or commercial use is permitted without the relevant rights holder's permission.
Links to maps, social platforms, messaging services, regulators or other external websites are provided for convenience. External services are controlled by their own operators and are subject to their own terms, privacy practices and availability. A link does not make LifeStyle Pharmacy Group responsible for external content or services.
To the extent permitted by law, general website content is provided without a guarantee that it will be uninterrupted, complete or suitable for every individual situation. Nothing in these Terms excludes or limits any right, remedy, obligation or liability that cannot lawfully be excluded or limited.
In particular, nothing in these Terms limits a pharmacist's professional duties or liability, or changes the selected pharmacy's responsibility to assess and provide pharmacy services in accordance with applicable law and professional standards.
These Terms may be updated when the website, pharmacy services or applicable requirements change. The current version and its last-updated date will be published on this page.
For a prescription, medicine, counselling or patient-specific matter, contact the selected pharmacy directly. For general website or group administration questions, email admin@lifestylepharmacies.co.za.